Need Help?
If you are experiencing any problems or questions with Novamos, you can find a solution by checking out the FQA's we have put together, which are organized to address previous customer issues.
Of course, if you can't solve your problem through the FQA, you can contact us through any of the channels below, and we will solve the problem for you as soon as possible.
Our contact information:
Prices include the local tax-free retail price of the product, to which we will add your local VAT. All shipping and customs charges are borne by us.
You do not need to pay any additional fees beyond the product price. We provide shipping and customs charges for all orders worldwide. The price you see at checkout includes local VAT.
Yes, our watches come with a half-year warranty. Please see our Return Policy for more details.
If you need to change or cancel your order, please contact us immediately at [email protected]. Once your order has been processed by our warehouse, we will not be able to make any changes.
At checkout, you will receive a tracking code assigned to your package. You will be able to track your shipment at any time.
Once your payment is verified, it may take up to 5 business days to process and ship your order. This does not include weekends or holidays. Please note that we decline responsibility for delays in customs processing in the delivery of your order.
We use CDL to deliver our products worldwide, we cover all shipping and customs charges!
For more information, please refer to our return policy, if you do not understand it, please contact us: [email protected]
We currently have it in nationwide, Any other questions, please contact: [email protected]
1) Enable Bluetooth on your phone.
2) Open the settings on your watch, click on "About" to select app download, or go to various app stores to download and install "Novamos."
3) Open the mobile client to set up your personal information.
4) Switch to the device page, click on "Add Device."
5) In the list of scanned devices, check the name of your watch, and click to add your watch.
6) Binding complete.
1) Enable Bluetooth on your phone.
2) Open the settings on your watch, click on "About" to select app download, or go to various app stores to download and install "Novamos."
3) Open the mobile client to set up your personal information.
4) Switch to the device page, click on "Add Device."
5) In the list of scanned devices, check the name of your watch, and click to add your watch.
6) Binding complete.
First, open the Novamos APP, switch to the device page, click on notifications, and turn on the switch for phone, Messages, Facebook, Twitter, WhatsApp, WeChat, Instagram, Skype, and others on the notification page to synchronize related information to the smartwatch. Then, open the settings on your phone, click on notifications, and check if the notifications for the apps you need are allowed in your phone's app settings. If they are not enabled, turn them on to start receiving notification alerts on your watch.
Upon receiving the watch, connect it to the phone's Bluetooth and the watch app. It will automatically change to the phone's language, and when the phone's language is switched, the watch's language will also change accordingly.
The watch package includes a perfume transfer tube, a perfume sub-bottling bottle, perfume cotton strips, and a cotton strip picker.
1) First, transfer the original perfume into the perfume sub-bottling bottle.
2) Unscrew the perfume slot on the side of the Novamos Perfume Smartwatch S1 and drip the perfume from the sub-bottling bottle onto the cotton strip.
3) Rotate the perfume slot to align with the corresponding perfume diffusion hole to diffuse the fragrance.
4) To change the watch's fragrance, use the picker to remove the original cotton strip from the perfume slot, replace it with a new cotton strip, then drip new perfume onto it, completing the perfume replacement.
The watch package includes: a perfume transfer tube, a perfume sub-bottling bottle, perfume cotton strips, and a cotton strip picker.
1) First, transfer the full-sized perfume into the perfume sub-bottling bottle.
2) Remove the watch straps on both sides of the Novamos Perfume Smartwatch S2, then apply the perfume from the sub-bottling bottle onto the cotton strips located beneath where the straps were.
3) Reattach the straps.
4) To change the watch's fragrance, use the picker to remove the existing cotton strip from the perfume slot, replace it with a new cotton strip, then apply new perfume onto it, completing the perfume replacement.
Novamos S98 Actor is IP68 certified, which means Novamos S98 Actor is dustproof, rainproof, splash-proof, and resistant to accidental immersion. Novamos S98 Actor should not be used while showering/bathing, undergoing hydrotherapy, swimming, or in a sauna or steam room.
Replacing the case of the Novamos S98 Actor watch is a simple and manual process. This watch is designed with 5 different types of press-on cases, allowing users to easily switch them to suit different styles or occasions. Here are the steps for press-on case replacement:
1、Preparation:
Operate on a clean, flat surface to prevent the watch or case from falling or getting scratched.
2、Removing the Current Case:
Gently place the watch on a flat surface with the dial facing up.
Locate the pressure points where the case connects to the watch body, usually located at the diagonal edges of the watch.
Gently press these points with your thumb and forefinger. At the same time, use your other hand to gently lift the edge of the case to detach it from the watch body.
The pressure points may require a bit of force, but avoid using too much to prevent damaging the watch.
3、Selecting and Checking the New Case:
Choose one from the 5 different types of cases.
Before installation, check the new case for any damage or defects.
4、Installing the New Case:
Align the new case with the watch body, ensuring all clips are correctly aligned.
Gently press down on the case until you hear a "click" sound, indicating the case is securely attached to the watch.
Confirm that the case is securely installed with no gaps around the edges.
5、Checking Watch Functions:
Ensure all functions of the watch (such as time adjustment, buttons, etc.) are still working normally.
Check if the case affects any function of the watch.
6、Cleaning the Watch:
Gently wipe the watch and the new case with a clean, soft cloth to remove any stains or fingerprints left during the operation.
7、Precautions:
Be careful while changing the case to avoid scratching or damaging the watch.
If you encounter any difficulties during the process, it is recommended to consult a professional or refer to the watch's instruction manual.
By following these steps, you can easily change the case of your Novamos S98 Actor watch, switching to different styles as per your preference or occasion.
Display: The Novamos S98 Actor is equipped with a square 1.85-inch HD Large Screen illuminated, with a resolution of 320*386.
Touchscreen: The G+F full touch can accurately recognize and process multi-touch operations on the screen. However, please note that the watch glass may be damaged by hard objects like sand (containing quartz) or keys.
Full Touch TP with AF Anti-fingerprint Coating: A touchscreen with full-screen touch functionality, its surface is specially treated for anti-fingerprint properties, aimed at reducing the marks left by fingerprints and oil, while providing a clearer, more durable touch experience.
The packaging is includes cotton and strip picker, open the perfume slot to change the fragrance of the watch. Use the picker to remove the existing cotton strip from the perfume slot, replace it with a new cotton strip, then apply new perfume, completing the replacement of the fragrance.
Connecting the Novamos S98 Actor to different phones may encounter some common issues. Here are some possible causes and their corresponding solutions:
1、Bluetooth Connection Issues:
Check the phone's Bluetooth settings and ensure that Bluetooth is enabled.
2、Pairing Restrictions:
If the watch was previously paired with another device, you might need to unpair it from the original device first.
When attempting to search for the device on a new phone, ensure that the watch is in discoverable or pairing mode.
3、Software/App Compatibility:
Make sure that the new phone has the app or software compatible with the watch installed.
Check if the software on both the watch and the phone is up-to-date, as sometimes outdated software can cause connection issues.
4、Distance and Interference:
Ensure that the phone and the watch are close enough when attempting to connect.
Avoid electromagnetic interference, such as keeping away from wireless routers and other Bluetooth devices.
5、Battery Level:
Ensure that both the watch and the phone have sufficient battery power.
6、Restarting Devices:
Sometimes, simply restarting both the phone and the watch can resolve connection issues.
If the problem still cannot be resolved after trying the above steps, it is recommended to consult the user manual of the Novamos S98 Actor or contact customer support for more specific guidance.
iOS 9.0 and above.
1、Enter the Novamos App, open the 'Sports' section, and select 'Status'. You will see detailed information. Click on 'View More' to see weekly/monthly and all activity data.
2、In the details interface, you can view the number of steps, heart rate data, and cumulative activity statistics generated by wearing the watch each day.
1、Wake up the watch screen: Lightly press or touch the screen or the side button of the watch to wake up the screen.
2、Enter the main screen of the watch, pull down the interface, select a moon mode, and click on the bright light to switch to Do Not Disturb mode. When it dims, you can turn off the Do Not Disturb mode.
3、Enter the main screen of the watch, select Settings, click to enter, then choose the Do Not Disturb switch. Turning on the button will activate Do Not Disturb mode, and turning it off will deactivate the mode.
1、Charge the Smartwatch: Ensure the smartwatch is sufficiently charged to avoid any connection issues during the setup process.
2、Enable Bluetooth on Your Android Phone:
Go to your phone's settings.
Find the Bluetooth settings and turn Bluetooth on.
3、Download and Install the Companion App:
Go to the App Store, search for the companion app compatible with your smartwatch.
Download and install the app.
4、Initiate the Pairing Process:
Open the app on your phone.
Turn on the smartwatch. If it’s your first time using it, you might need to go to the watch’s settings to initiate pairing mode. If not, it will automatically enter pairing mode.
Follow the on-screen instructions of the companion app on your phone. It may ask you to select your smartwatch from a list of available devices.
5、Pair the Devices: Watch Model
Select the name of your smartwatch from the list on your phone.
Check if these names match with the name on the watch.
Confirm the pairing on both your phone and smartwatch.
6、Complete the Setup:
Once paired, follow any additional on-screen instructions to complete the setup. This may include logging into an account, setting preferences, and agreeing to terms and conditions.
The app might also prompt you to update the smartwatch firmware.
7、Check Functionality:
After completing the setup, check to ensure all the desired functions are working properly. This includes notifications, fitness tracking, and any other features specific to your smartwatch.
8、Troubleshooting:
If the devices don't pair, make sure both devices are close to each other and the smartwatch is in pairing mode.
Restart both devices and attempt to pair again.
Remember, the exact steps can vary slightly depending on the brand and model of your smartwatch and the Android version your phone is running.
Android 4.4 and above.