If you’re not happy, we’re not happy.

We take our quality control very seriously, but occasionally there may be a manufacturing defect that affects the performance of our products. In this case, we will be happy to assist you with an exchange of your product.

Also, if you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 14 days. More details can be found below. Returns must be unused, in the condition in which you received them and in the original packaging.

Our warranty does not cover damage to the product that may have resulted from normal wear and tear, minor cosmetic imperfections, accidental damage caused by the user, failure as a result of intentional or negligent operation, or any other tampering. Furthermore, NOVAMOS shall not be liable for damages that may result from the use of any NOVAMOS product. Our Half Year Warranty does not cover repair or replacement of property such as electronic devices and/or other personal property.

If you wish to request an exchange/refund for your item, please follow the instructions on our Exchange Page and (if applicable) return the item within 14 days of receipt of your product. Any returned items received by NOVAMOS without prior notification and approval cannot be processed. Therefore, always notify us in advance and wait for our approval so that we can fully assist you and make sure everything runs smoothly.

After we handle your request, we will inform you of the steps to finalize your return. Please note that all returns/exchanges must be sent back to us no later than 14 days after delivery of your order.

We closely follow the recommendations of health officials to prevent the spread of COVID-19 and, because of this, there may be a slight delay in the time it takes to process your warranty claim. We are also returning repaired products through Australia Post, who are currently experiencing delays in the delivery of items, so please allow more time for your products to be returned to you.

We will continue to monitor the situation and update as we can. Thank you for your patience and continued support.

For any technical questions, you can contact us by email at official@novamos.com.

Non-defective product(s)

When can items be returned?

All non-defective items purchased must be returned within 14 days for a refund, after your order has been delivered in its original, unused form and in its original packaging.

What items cannot be returned?

  • A replacement product
  • Free gifts
  • Items damaged by the customer or that have minor cosmetic imperfections that do not affect performance.
  • Products purchased during promotional periods (e.g., Cyber Monday, Black Friday, etc.)
  • Products purchased during a sale (more than 15% off).

What conditions must be met for a return?

  • Items in original (unused) condition
  • Items in original packaging
  • Any order over $1000

Is there a charge for exchanges?
The cost of returning items to NOVAMOS must be covered by the customer. As long as the shipment is sent back to our warehouse correctly according to our shipping instructions within 14 days, the above policy will apply.

How do I exchange my product?

Please contact us at official@novamos.com

How soon will I receive my replacement?

Getting a replacement can take anywhere from 14 to 30 days, from the time we receive the return to the time you receive it. This can also take longer during this difficult global shipping period.

How soon will I receive my refund?

If you are approved, your refund will be processed and a credit will be automatically applied via the original payment method within 10 business days. You will be updated as soon as you are refunded.

Defective product(s)

NOVAMOS offers all customers 6 months warranty on their purchase. The conditions under which this warranty is maintained are mentioned below.

Can I get a refund for my defective item?

You can get a refund for your defective item if you request it within 14 days of receiving your product. Beyond 14 days, we only offer an exchange or credit equal to the value of your product.

What items cannot be redeemed?

  • Items that show evidence of misuse, neglect, water damage or drop damage found at the time of inspection.
  • Items showing damage caused by abuse, dismantling or product changes.
  • not manufactured by the company.
  • Items with damage caused by natural disasters, abnormal voltage and environmental factors, etc.
  • environmental factors, etc.
  • Counterfeit items or items purchased from an unauthorized dealer.

Is there any charge for exchanges of defective items？

No, we will send you a new or refurbished product free of charge.

How do I exchange my product?
Please contact us at official@novamos.com

How soon will I receive my replacement?

Once your returned product has been inspected, we will send you an email notifying you of our decision. If the product is approved as defective, we will ship a replacement which should arrive in 14-21 business days. Getting a replacement can take 14-21 days from the time you request the return to the time you receive it. With the current shipping landscape during COVID, shipping times have been affected quite a bit, so we apologize and ask for your patience.